Question 1

Who can message me?

Accepted Answer

Users you mutually follow can message you directly. Messages from people you do not follow land in the Requests tab.

Question 2

What is the health record?

Accepted Answer

It is a digital record that keeps your pet vaccines, exams, medications and weight in one place. You get reminders for vaccine times and appointments.

Question 3

How do I share a post?

Accepted Answer

Tap the + button in the bottom menu, choose New Post, add a photo or video, tag your pet and share.

Question 4

What happens to people I block?

Accepted Answer

People you block cannot contact you, see your posts or follow you. You can remove a block anytime from the Blocked Users section of Settings.

Question 5

How do I post an adoption listing?

Accepted Answer

From the + menu choose Adoption Listing, add the pet details and photos, fill in the city and details, then publish.

Question 6

How do I create a PatiBase account?

Accepted Answer

You can sign up with your email or phone number. After registering, add your profile details and at least one pet profile to get started.

Question 7

How do I edit my profile?

Accepted Answer

Go to Settings and open Edit Profile to update your name, username, bio and avatar.

Question 8

How do I post a lost pet listing?

Accepted Answer

From the + menu choose Lost Listing. Your listing reaches nearby users as a notification.

Question 9

Will I get vaccine reminders?

Accepted Answer

Yes. You get a notification as the time approaches for vaccines added to the health record. Manage preferences in the Notifications section of Settings.

Question 10

How do I block someone?

Accepted Answer

You can use the Block option from the chat screen or the user profile. People you block can no longer message you.

Question 11

How do I manage notifications?

Accepted Answer

From the Notifications section of Settings you can turn each category on or off separately (likes, comments, messages, adoption, health and more).

Question 12

Can I make my account private?

Accepted Answer

Yes. You can switch your account to private from profile settings, so only followers you approve can see your posts.

Question 13

How do I report a post?

Accepted Answer

Use the three-dot menu at the top right of the post and choose Report. Our team will review it.

Question 14

Is my data safe?

Accepted Answer

Your account data is stored securely and only accessible to you. You can control profile visibility and location sharing from privacy settings.

Question 15

How do I send an adoption request?

Accepted Answer

Use the I Want to Adopt button on the listing detail to fill in the request form. The listing owner reviews and responds.

Question 16

Can I add more than one pet?

Accepted Answer

Yes. From the My Pets section you can add as many pet profiles as you like, each with its own health record and posts.

Question 17

How do I delete my account?

Accepted Answer

Use the Delete Account option at the bottom of the Settings screen. Your request becomes permanent after a grace period, during which you can cancel by signing back in.

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